How do I change or cancel my order?
In the event you wish to cancel or change your order, please contact us within 24 hours of your order at info@bluimage.ca as we can not accommodate changes after 24 hours.
*Please note that any orders that have already been packed or shipped cannot be canceled.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us at info@bluimage.ca within 24 hours after placing your order with an e-mail titled “Shipping Address Change” to route to the appropriate department.
*Please be advised that your shipping address cannot be revised after the order has shipped.
How do I return an item?
We regretfully cannot accept returns on personalized products as they cannot be repurposed. Please email your questions to info@bluimage.ca, and we will get back to you right away.
What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
When will I get my tracking number?
It typically takes 2-5 business days for our fulfillment staff to process an order, after which a tracking number is generated. Please be aware that the updating of your tracking information may take one to three business days. Please inform us at info@bluimage.ca if you have not received your tracking number within three business days or if the tracking status is “not available” after 1-2 business days of receiving your number.